Incompetence or Complete Lack of Respect?

I just cannot decide.

I'm still growling about the hacked e-mail account (check a few of my previous posts - the list's beginning to be too long to add all the links).

I'm monitoring a forum where other victims are sending flares and SOS, and the common theme is that the provider doesn't know what the left foot's doing whilst the right hand is flailing madly... and you get help if you're lucky (there was one gal who got her account back within a day whilst others are still waiting after over a month - and her case was similar to others; she just got lucky!!).

As well, what I particularly love is the tech bipeds who take me for the village idiot when I point out that they have everything they need to know to whom the account belongs on file and it's idiotic to ask for a snail-mail letter to prove what they already have.

They can be patronizing. Some lie, as well (the last one I talked to yesterday afternoon spinned me a lie that I'm not planning to swallow peacefully: I'm phoning them again tomorrow, and I'll be the one serving them that lie to see what someone else will say about it).

Sometimes, they slip and they tell the truth: they were changing a server when hackers used a security gap to steal clients' passwords. Because they store their password without encryption, and because they were hacked, hundreds of customers have lost their primary accounts.

Since that provider only uses one password without any additional security, the hackers could plunder the accounts that are now blocked (or are they?). There's no warning either; the provider sees spam being sent, they block your account; contact the faithful, paying customers?? Nooooo!

Many accounts were created back when that company was starting, and when they expended, they forgot to ask the customers to change the status of these accounts. The provider's new website ignored all these accounts, so when the hacking happened, there was no way to try to get them back, but, hey! It's the customers' fault. They should all have a PhD in IT! Sheesh!!

In the meantime, the helpline bipeds are unhelpful, arrogant, unpleasant, and incompetent, and they lie (I'm not even sure their "Hello!" is sincere).

Yes, that provider is cheap, but when you have a tiny problem (or a big one), you can go frell yourself slowly.

Maybe they work with Big Pharma, and they want us to invest in some strong antidepressant.

What's for sure is that they recruited good lil' golems who obey their masters and who've got a black hole between the ears!

I'm not done with them.

I'm not planning to lose that war... but, fuck! These wankers are a bloody waste of time (and oxygen).