'Dear Customer,
please, do our job...'
I can't help but have this sentence stuck in my head to summarize what just happened to me.
I got a letter from a "CCC" company that was informing me of the change/renewal of some piece of "AA" equipment in my flat.
The bloody thing looked like a scam.
I phoned to "AA", but no one knew about it... until I read them the letter, & they pointed out the piece of equipment now belongs to "AAa" ('Hello, communication between services!?' <- my Sarc font is firmly on).
I phoned to "AAa", and they confirmed that "CCC" works for them - but they had no trace of the change in my file (the OCD in me was beginning to twitch a little).
I phoned "CCC" because the appointment in the letter didn't work for me.
I could change it; no problem... buuuuuuuuut the lovely secretary told me that I should call the technician on the day of the appointment in order to know when he's going to be at my flat.
Aforementioned technician only has a mobile number (that's logical), & such numbers aren't included in my phone package & I am NOT going to pay to phone a guy when it's the "CCC" company that should contact me.
I told the secretary that I wouldn't be able to phone the technician, & I gave her my phone number (an old-fashioned landline).
She said that they'd contact me. [I thought "cool!"].
Then she said that I'd have to phone the technician to know when he'd be at my flat. ô.O
I realized that she wanted me to do their job, but... oops! I'm not paid for that.
Either they call me or they can drop dead - & I'll call "AAa" to read them the riot act in fifteen languages.
Oh.. "AAa" sent me a link to a poll. When they asked me if I had suggestions, weeeeell, I may have made a few to have them work properly, & not like lazy sloths.
I fear there shall be a "Part 2" to this story...